Frequently Asked Questions

ARE ALL PIECES HANDMADE?
Yes. Our dolls, clothing and creatures are made or customised by hand in our small studio.

WILL MY PIECE LOOK EXACTLY LIKE THE PHOTOS?
We sell finished pieces. The photographs show the exact piece when it is one of a kind. Small variations are a natural part of handmade work.

WHAT TYPE OF DOLL IS USED?
The doll base, included accessories and details of each finished piece are listed on its product page. Please read the full description before ordering.

WHERE DO YOU SHIP?
We offer tracked shipping to selected countries in Europe and to the USA. For other destinations, please contact us for a shipping quote before ordering.

HOW LONG WILL MY ORDER TAKE?
Processing time is shown on each product page. Delivery time depends on the destination and shipping service.

ARE THESE ITEMS TOYS?
AnnaBell pieces are collectible art objects intended for adult collectors. They may contain small or delicate parts and are not suitable for young children.

DO YOU ACCEPT CUSTOM ORDERS?
At present, we offer finished, ready-to-ship pieces only. We do not accept custom orders.